SmallBizGenius Analysis
KEH is a popular online retailer for buying, selling, and trading used camera gear. Customers consistently praise the accuracy of KEH's condition ratings and the quality of their products, though some report issues with trade-in quotes and shipping times.
Category Breakdown
Scores based on analysis of 292 recent reviews
Product Condition & Grading Accuracy
9.0/10Reviewers consistently praise KEH's accurate and honest condition ratings. Many state that items often arrive in better condition than described, exceeding their expectations, with the 'Excellent' and 'Bargain' grades being frequently mentioned as surprisingly good.
42 reviews mention thisShipping & Packaging
7.0/10Most reviewers are satisfied with KEH's shipping and packaging, noting that items are well-protected and arrive safely. However, some mention slow shipping times or a lack of shipping updates, which can be frustrating.
25 reviews mention thisCustomer Service
6.5/10Customer service experiences are mixed, with some reviewers praising KEH's responsiveness and helpfulness in resolving issues. Others report difficulties getting timely assistance or dissatisfaction with the resolution of their problems, especially regarding trade-in quotes.
18 reviews mention thisPricing & Value
8.0/10Many reviewers find KEH's prices to be reasonable and competitive for used camera gear. They appreciate the value of buying used equipment in good condition at a lower cost than new.
15 reviews mention thisTrade-In Process
4.0/10Several reviewers express dissatisfaction with KEH's trade-in process. They claim that the initial quotes are often higher than the final offers after KEH inspects the equipment, leading to frustration and a sense of unfairness.
8 reviews mention thisWebsite Experience
7.5/10Reviewers generally find KEH's website easy to navigate and use. They appreciate the search and sorting capabilities, which allow them to quickly find specific items based on their needs.
7 reviews mention thisPros & Cons
What Customers Love
"Excellent condition means Excellent condition, and Bargain is often quite decent too."
"Reasonable used equipment prices coupled with easy to navigate website makes KEH one of my favorite places to shop for used camera gear."
"Absolutely the best prices I've seen so far with great buying product."
"Fast shipping and safe packaging. Will always be my go-to for buying camera equipment. Highly recommend!"
"Always a good experience. Quickly ship orders and if there is an issue KEH quickly resolves it."
Common Complaints
"I have no idea how this company can get a 4 or 5 star rating when they quote high to get you to send your camera equipment to them and then significantly adjust the offer well below the quoted price."
"Shipping was a little slow but that was on FedEx not KEH."
"Although I continued to receive adds from KEH, I did not get any update about when my package would arrive, or any way to check on it."
"I purchased a camera and a lens, the buttons stuck even though I purchased the excellent plus quality.. they sent me a bargain quality. I messaged customer service and their emails went to my junk mail..."
"OK online, Needs work for In-Person transactions: ... The wait is long, the system inflexible."
Common Questions About Keh
Answers derived from customer review patterns
Is KEH legit and trustworthy?
Yes, KEH is generally considered a legitimate and trustworthy source for buying and selling used camera equipment. Numerous reviewers praise the company's accurate grading system and reliable service, with many stating that items arrive as described or even better than expected. While some customers report negative experiences with trade-in quotes or shipping times, the overall sentiment is positive, and KEH is widely regarded as a reputable business in the photography community. The company's long history and established presence further contribute to its credibility.
Based on 45 reviewsDoes KEH have good customer service?
KEH's customer service receives mixed reviews. Some customers praise the company's responsiveness and helpfulness in resolving issues, particularly when problems arise with orders or equipment condition. However, other reviewers report difficulties getting timely assistance or dissatisfaction with the resolution of their problems, especially regarding trade-in quotes. The experiences seem to vary, with some customers having positive interactions and others facing challenges in getting their concerns addressed effectively. Therefore, customer service appears to be an area where KEH could improve consistency.
Based on 18 reviewsIs KEH worth it for small business owners?
KEH can be a worthwhile resource for small business owners in the photography or videography space looking to acquire affordable equipment. The company's wide selection of used gear, accurate grading system, and competitive prices make it a potentially cost-effective alternative to buying new equipment. However, small business owners should be aware of the potential for discrepancies in trade-in quotes and occasional slow shipping times. By carefully evaluating the condition of the equipment and factoring in potential shipping delays, small business owners can leverage KEH to expand their equipment inventory without breaking the bank.
Based on 15 reviewsWhat is KEH's trade-in process like?
KEH's trade-in process involves submitting equipment for evaluation and receiving a quote. However, several reviewers express dissatisfaction with this process, claiming that the initial quotes are often higher than the final offers after KEH inspects the equipment. This can lead to frustration and a sense of unfairness, as customers feel that the value of their equipment is being unfairly reduced. While some customers have positive experiences with the trade-in process, it's important to be aware of the potential for discrepancies and to carefully consider the final offer before accepting it.
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